Terms and Conditions

STANDARD TERMS AND CONDITIONS OF AGREEMENT

(Fully Compliant with South African CPA, POPIA, ECTA & Contract Law)
Last Updated: 26 November 2025

1. Preamble and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Client”) and TrevorSphere (“Company”, “we”, “us”, “our”), a private company incorporated in the Republic of South Africa.

By accessing our website, purchasing any product, subscribing to any membership, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of our website and services.

These Terms apply to all digital products, physical goods, memberships, subscriptions, online courses, community features, and consulting services offered by the Company.

2. Mandatory Information Disclosure (ECTA Section 43 Compliance)

In accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the following supplier information is disclosed:

Business Name: TrevorSphere
Business Address: 47 Ashley Drive, Gillitts, KwaZulu-Natal, 3610, South Africa
Email: via Contact Page
Telephone: +27 83 273 1489
Website: https://trevorsphere.com
Description of Services: Digital products, memberships, online community services, website development services, coding-related resources, digital downloads, consulting, and lifestyle content.

Full pricing, including VAT where applicable, is displayed before checkout. Delivery fees and recurring subscription amounts are disclosed at the point of purchase.

3. Definitions

“Website” refers to all TrevorSphere-operated online platforms, including all subdomains.
“User” or “Client” refers to any person accessing or using the Website or purchasing services or products.
“Digital Product” means any downloadable or access-based file, course, software module, or membership content.
“Services” refers to web development, consulting, coding services, or any professional service provided.
“Subscription” refers to any recurring billing membership product or community access.

Words importing one gender include all genders; singular includes plural and vice-versa.

4. User Eligibility and Representations

Users must be at least 18 years of age, or must have verifiable parental or guardian consent.

By using the Website, the User warrants that all submitted information is accurate and that they comply with all applicable South African laws including, but not limited to, the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA).

5. Website Use and User Conduct

You agree not to:

use the Website for any unlawful purpose
upload malicious code, bots, scrapers, or automated data-harvesting tools
interfere with Website security
submit misleading, defamatory, infringing, or harmful content
reproduce Website material without permission

We may suspend or terminate accounts engaging in misuse or violating these Terms.

6. User Content and Licensing

User-submitted content (such as comments, discussions, uploaded files, profile details, or community posts) must not violate any person’s intellectual property or privacy rights.

By submitting content, you grant the Company a non-exclusive, royalty-free, worldwide licence to use, display, store, copy, or distribute such content as part of operating the Website and services.

We reserve the right to remove or moderate content at our discretion.

7. Orders, Pricing, Quotations & Payments

7.1 Orders

All online orders constitute an offer to purchase. The Company reserves the right to accept or reject any order.

7.2 Pricing

Prices are displayed in South African Rand (ZAR) and include VAT (if applicable). Prices may change without prior notice.

7.3 Quotations

Quotations are valid for 7 days unless otherwise stated.
Quotes exclude hosting, domain fees, premium plugins, or third-party services unless explicitly included.

7.4 Deposits

Most services require a non-refundable deposit before work begins, unless otherwise required by the CPA or ECTA.

7.5 Payment Security

All online payments are handled through secure PCI-DSS compliant payment gateways.
We do not store credit card details.

8. Delivery of Products and Services

8.1 Digital Products

Digital goods are considered delivered once:

a download link is provided,
access to a course or membership area is granted,
or login credentials are issued.

In terms of ECTA Section 44, once digital goods are downloaded, accessed, or used, the User loses the right to cancel or request a refund under the cooling-off period.

8.2 Physical Goods

Dispatch times and courier fees are outlined at checkout. Delivery times may vary based on location.

8.3 Services

Service timelines depend on Client responsiveness. Delays caused by the Client do not constitute breach by the Company.

9. Client Responsibilities

The Client is responsible for:

supplying accurate project information and materials
providing required content within agreed timeframes
reviewing deliverables promptly
ensuring they have lawful rights to all submitted content

Failure to provide required materials may pause the project or incur additional fees.

10. Hosting and Technical Services

Hosting may be provided by third-party providers.
We are not liable for:

downtime
outages
third-party security incidents
force majeure affecting hosting providers

Clients using third-party hosting enter into separate agreements with those providers.

11. Intellectual Property

All intellectual property created by the Company—including code, design, templates, systems, modules, and proprietary content—remains the exclusive property of the Company unless expressly transferred in writing and fully paid for.

Clients indemnify the Company against any third-party claims arising from Client-submitted materials.

12. POPIA Compliance and Data Protection

The Company complies with the Protection of Personal Information Act 4 of 2013 (POPIA).

12.1 Purpose of Data Collection

Personal data is used for:

account creation
order processing
subscription management
course access
analytics
legal compliance
communication and support

12.2 User Rights

You may request:

access to your data
correction or deletion
withdrawal of consent
restriction of processing
information about third-party sharing

Requests can be made by email.

12.3 Data Sharing

We share personal data only with trusted service providers such as payment processors or hosting providers.

12.4 Information Regulator Contact

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za

13. Consumer Protection Act (CPA) Rights

Nothing in these Terms limits your statutory rights under the CPA.
Your rights include:

fair dealings
transparent pricing
safe and good-quality goods
cooling-off rights for direct marketing and electronic purchases
returns for defective goods

Digital products accessed or downloaded are exempt from the cooling-off period under ECTA.

14. Subscription and Membership Terms

Subscriptions renew automatically unless cancelled.
You can cancel any subscription through your account dashboard.
Cancellation prevents further billing but does not refund previous payments.
Subscription access continues until the current billing period ends.
No pro-rata refunds for partial months.

15. Returns and Refunds

The following high-level principles apply (full policy provided separately):

Physical products may be returned within 7 days if unused and in original condition.
Defective items may be returned within six months as per the CPA.
Digital products are non-refundable once accessed, downloaded, opened, or used.
Service deposits are non-refundable unless required by law.

16. Limitation of Liability

To the maximum extent allowed by South African law, the Company is not liable for:

loss of profits
indirect, consequential, or incidental damages
loss resulting from downtime
loss of data
third-party failures or events beyond our control

Total liability is limited to the amount paid by the User for the specific product or service giving rise to the claim.

17. Dispute Resolution

Before taking legal action, both parties agree to attempt resolution through:

Written notice of dispute
10 business days of good-faith negotiation
Optional mediation or arbitration

Either party may pursue legal action if resolution fails.

18. Force Majeure

Neither party is liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, war, strikes, load shedding, or third-party service failure.

19. Termination

We may suspend or terminate access for:

breach of these Terms
unlawful conduct
misuse of the Website
fraud or payment disputes

The Client may terminate services by written notice.
Outstanding amounts remain payable.
Termination does not affect rights accrued prior to termination.

20. Amendments to Terms

We may modify these Terms at any time.
Updates will be posted on the Website or emailed to Users.
Continued use after notice constitutes acceptance.

21. Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Users consent to the jurisdiction of the South African courts.

22. Contact Information

TrevorSphere (Pty) Ltd
47 Ashley Drive
Gillitts, KwaZulu-Natal
3610, South Africa
Email: via our Contact Page
Telephone: +27 83 273 1489