At The TrevorSphere (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
1. Scope and Purpose
This Privacy Policy applies to all personal information collected from you when you interact with our website, purchase our digital products or services, subscribe to newsletters, or otherwise engage with us.
2. What Personal Information We Collect
We collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Contact information (email address, phone number, mailing address)
- Payment and billing information
- Account login credentials
- Purchase history and transaction details
- Communications and correspondence with us
- IP address and device information
3. How We Collect Personal Information
- When you register an account or create a profile on our website
- When you make a purchase or request a refund
- When you subscribe to newsletters or marketing communications
- When you contact us via email, phone, or other channels
- Automatically through cookies and similar tracking technologies (see our Cookie Policy)
4. Purpose of Collecting Personal Information
We collect and use your personal information to:
- Process and fulfill your orders, including refunds and returns
- Provide customer support and respond to inquiries
- Manage your account and personalize your experience
- Send you marketing communications, newsletters, and promotional offers (with your consent)
- Comply with legal obligations and enforce our terms and policies
- Improve our products, services, and website functionality
5. Legal Basis for Processing
Under POPIA, we process your personal information based on one or more of the following lawful bases:
- Your consent
- Performance of a contract with you
- Compliance with a legal obligation
- Our legitimate interests, balanced against your rights
6. Sharing and Disclosure of Personal Information
We do not sell or rent your personal information. We may share your information with:
- Service providers and partners who assist us in operating our business (e.g., payment processors, hosting providers, marketing platforms)
- Legal and regulatory authorities as required by law or to protect our rights
- Third parties with your explicit consent
All third parties are required to maintain the confidentiality and security of your personal information.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and contractual restrictions.
- Objection: Object to the processing of your personal information in certain circumstances.
- Restriction: Request restriction of processing under certain conditions.
- Data Portability: Request a copy of your personal information in a portable format.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.
11. International Data Transfers
If we transfer your personal information outside South Africa, we ensure that such transfers comply with POPIA and that adequate safeguards are in place to protect your data.
12. Children’s Privacy
Our services are not directed to children under 18 years. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the date of the last update.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via our Contact page.
Physical Address: Durban, 3610, South Africa